Shipping Information

U.S DELIVERIES 

Standard Shipping is FREE when you spend $75 or more.

$7 for orders below $75

Express Shipping is a $15.00 flat rate

Orders received before 4 PM CT on a business day are processed the same day, if your order is placed after this it will be processed the next day.

It normally takes 1-3 business days for us to process your order before dispatch. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

Standard Shipping Estimated Delivery 7-8 Business Days

Express Shipping 3-6 Business Days

To track your package please use 

FedEx Tracking

OR

USPS Tracking

Please Note: Hawaii, Alaska, and U.S Territories will take longer.

International Shipping 

Standard Fee- $10.00

Express Fee- $25.00

We offer to ship using DHL Express or DHL Standard (Global Mail) 

Track your DHL Express Order at; http://www.dhl.com.au/en/express.html

Track your DHL Standard (Global Mail) at: https://webtrack.dhlglobalmail.com/

Once your order is dispatched you will receive a confirmation shipping email with your parcels tracking information. Orders are shipped within 24 hours or the next business day if placed on the weekend or public holiday*. Shipping times below do not include dispatch time. 

International Standard shipping may take up to 7-21 days

International Express Shipping 6-12 Business Days 

Lost Package

Once a package is shipped from our warehouse, it is out of our hands if a package is lost. Turquoise Collective will not be held responsible. If you feel as though your package has been lost, please submit a claim to USPS at:

https://www.usps.com/help/claims.htm